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Day care providers should grab every available opportunity to involve parents and welcome their input. When parents participate in a child care service it makes for a very rewarding and positive experience for all concerned including the children. You can share insights that you have gleaned from observing the child at day care and in return parents can provide a wealth of valuable information giving you a holistic picture of the child.

This mutual cooperation allows both parties the opportunity to share effective methods and ideas regarding working with individual children. The day care experience for all concerned is enriched by this listening, respecting and valuing of each other's knowledge. The parents can learn so much about the socialization and interaction of their child from the carer whilst passing on their family values and beliefs to the day care. Opportunites for communication should be provided both formally and informally and information sharing should be ongoing.

Staff assessment in the area of working and communicating with parents may be required in order to maximise the effectiveness of this sharing process. In order to maximise the effectiveness of this sharing process assess your staff and their abilities in the area of working and communicating with parents. Support your staff so that they feel encouraged to participate in this process. Consider your current timetable and staffing levels - do these currently allow for time to be spent with parents and any subsequent follow ups? If parents have particular interests or areas of expertise e.g.storytelling or music encourage them to share it with the children as a kind of guest speaker. Parents should be able to air their grievances easily and without feeling judged via your complaints procedure. You should view complaints as constructive criticism and a means to improving your service and should be perceived as open, friendly and professional when it comes to comments. Deal with any issues immediately and thank parents for bringing them to your attention. Management should deal with more serious issues but your complaints procedure should also allow for staff to be empowered to deal with certain problems. Allow parents to offer comments anonymously via a suggestion box.

Your orientation and settling in procedure should facilitate parental involvement from the outset. You can encourage positive interaction by forming a parents committee so that they have allies and a collective voice. Parents need a daily point of contact regarding their child so integrate a key worker system into your day care. Use your notice board or a newsletter to provide information about weekly scheduling and activities. In order to avoid any misunderstanding or confusion you should share daily information both verbally and in writing. It is a great idea to have a website and a blog where parents can leave comments and you can update everyone regarding day care activities. You can include a staff page on here with photos and information.

Parental involvement in your day care can potentially provide you with untold resources heretofore untapped. If parents feel valued and supported they will in turn want to give back. Opening up channels of communication and sharing can avoid many misunderstandings and conflicts that are borne out of lack of information. So, make sure your day care is friendly, welcoming and open. A relaxed parent is a happy parent.